RightBid | Customer Feedback Research

Customer Feedback Solutions

Our RightBid Feedback Collector software harnesses RightBid's high speed web-crawling technology to assemble customer feedback reviews for consumer, restaurant, hotel brands, and more from leading online customer review sites in these industries. Whether you are an investor, a consultant, or one of these chains, RightBid's research into what customers are really saying can go a long way to evaluate and improve the performance of individual brands. Specifically, our software can isolate comments about price or other aspects of the customer experience, identify underperforming locations, and unearth historical changes in average brand scores. The RightBid Feedback Collector can be used on a collect all reviews for a brand or on a recurring basis to glean into the most recent reviews.

Sample Work

A sample brand study examining Wet Brush, a small personal beauty brand (Summer 2015)
A sample brand study comparing customer feedback for Dickey's Barbecue Pit to Two Competitor Restaurant Brands (Winter 2016)
A case study looking at how GoPro's online reputation changed in Q3 2017. RightBid identified that GoPro's average ratings had declined for the 10th straight quarter, information that could have been useful to investors ahead of GPRO's earnings announcement for the quarter. (October 2017)
A research report analyzing customer reputation for DiamondRock Hospitality (DRH) - a large hotel REIT with two dozen large hotels (Fall 2014)
An article comparing changes in the quarterly ratings of fourteen publicly traded restaurant chains. Those stocks with positive customer ratings changes were 45 percentage points more likely to have a positive return in their stock price in the following quarter than those with a negative ratings change.